Here you can find all the information about the accessibility of the Bonnefanten and the exhibition spaces.

Here you can find all the information about the accessibility of the Bonnefanten and the exhibition spaces.

If you have any questions, specific tips or comments about the museum’s accessibility, please send an e-mail to or talk to one of our staff.

General access

  • The main entrance can be reached by wheelchair, rollator or mobility scooter via a ramp at the front of the museum building.
  • Museum café Ipanema has a platform lift, which is located at the back of the building, adjacent to the outdoor café. You can also enter the museum by this lift.
  • Our museum provides wheelchairs and rollators, and folding stools are available on every floor. The staff at the visitor service desk will be happy to assist you.
  • Assistance dogs, with a harness and leash, are welcome at the museum on production of the relevant pass.
  • For visitors who need to be accompanied, there is free admission for their companion.

Pictogram museum chart

Everyone is entitled to communication during a museum visit. To enhance the experience of a museum visit and increase the possibility of participation for people with a communication impairment, please request our pictogram museum chart from the visitor service desk.


If necessary, visitors can reach every floor of our museum with the passenger lift (dimensions H:230 – L:140 – B:160). If it is not possible to use the regular lift with your disability aid, we also offer the use of our goods lift as an exception. Unfortunately, the third floor cannot be accessed by the goods lift.


There are two adapted toilets on the ground floor: one next to the lift and one next to the cloakroom. Baby changing facilities are also available in these toilets.


There is 1 accessible parking space in our own car park, which is located at the side of the museum. In your navigation system, enter 'Daemslunet' to find the museum car park. You can check in at the barrier. From the parking space, it is possible for wheelchair users to reach the main entrance of the museum via a ramp.

Parking spaces in the vicinity of the museum

If you have a European disability parking card, you are entitled to unlimited free parking at the designated parking spaces for people with a disability. You can also use this card to park free of charge for the first 3 hours at regular paid parking spaces in Maastricht. After that time, you pay the applicable parking rate. Always display your blue parking disc alongside your disability parking card, to show how long you have been parked.

The card is not valid for: 

  • parking garages
  • permit-holder spaces
  • accessible parking spaces reserved for a particular registration number

For more information about parking, see our Route page.

Accessibility of exhibition spaces

Current information overview

1st floor

Maastricht Silver

  • Contains display cases
  • Small space

Neutelings Treasure Trove

  • Dark space
  • Bench available
  • Small space

Installation artwork: Helen Verhoeven, Church I
This is not accessible for wheelchairs, pushchairs, etc.

2nd floor

Isaac Julien: What Freedom Is To me

  • The first room of the exhibition contains a video installation with large screens scattered around. Although the passageway is passable for wheelchairs, walkers, prams, etc., there is little room for manoeuvring before and/or after the door due to the arrangement of the installation.
  • There is soft flooring in several exhibition spaces. Please note that this may possibly be slightly less smoothly passable for wheelchairs, walkers, prams, etc. The passageway through the various rooms at the entrance/light locks is 1.5 metres wide, making it accessible for people using wheelchairs, rollators, prams, etc.
  • There is no visible routing, such as floor markings.
  • Each exhibition area provides seating by means of a bench.
  • Audio-visual aspects:
    • The exhibition contains video and sound elements. All films are subtitled in Dutch. Some videos have an immersive arrangement. Please bear this in mind if you are sensitive to intense stimuli from light and sound.
    • Besides videos, the exhibition also includes photographic archive material and scattered images in the halls.
    • exhibition's first roomThere is no audio tour available for this exhibition.

The Studio #8: Caroline Sarneel

  • The passageway is passable for people using wheelchairs, walkers, prams, etc.
  • There are no benches available in the exhibition. However, it is always possible to bring along a folding stool, which are very light and easy to carry. The folding stools are scattered throughout the museum and are also available at the public service desk at the entrance.

3rd floor


    • The exhibition on the 3rd floor can be reached by a steep staircase, but also by our regular passenger lift. Using the regular route (stairs), you will enter the first exhibition space: this entire room contains Morena Bamberger's installation Ethereality. The work engages the senses, and includes:
      • Pink, blue and purple lighting
      • Sound
      • Smell
    •  The exhibition features a soundscape with sounds of nature.
    • The exhibition contains reflections and different (bright) colours that can cause overstimulation.
    • There is a large cupboard where there are 3 headphones(suitable for children's heads) with stories in Dutch and English.
    • The passageway is passable for people using a wheelchair, walker, pram, etc.
    • In each space, corridor south, corridor north and the inner tower, there is an empty space of 210cm for turning. In Morena Bamberger's installation, one half of the installation, entrance from inner tower, meets the 180cm. The other half, entrance from the stairs south side, it is not a 180cm passage everywhere.
    • There are beanbags available in the exhibition. It is also always possible to bring a folding stool, which are very light and easy to carry. The folding stools are scattered throughout the museum and are also available at the public service desk at the entrance. 
    • Works, wall texts and activities are presented at child/wheelchair height.
    • Information through floor marking and wall text is provided.