If you have any questions, specific tips or comments about the museum’s accessibility, please send an e-mail to info@bonnefanten.nl or talk to one of our staff.

General access

  • The main entrance can be reached by wheelchair, rollator or mobility scooter via a ramp at the front of the museum building.
  • Museum café Ipanema has a platform lift, which is located at the back of the building, adjacent to the outdoor café. You can also enter the museum by this lift.
  • Our museum provides wheelchairs and rollators, and folding stools are available on every floor. The staff at the visitor service desk will be happy to assist you.
  • Assistance dogs, with a harness and leash, are welcome at the museum on production of the relevant pass.
  • For visitors who need to be accompanied, there is free admission for their companion.
Pictogram museum chart

Everyone is entitled to communication during a museum visit. To enhance the experience of a museum visit and increase the possibility of participation for people with a communication impairment, please request our pictogram museum chart from the visitor service desk.

Lift

If necessary, visitors can reach every floor of our museum with the passenger lift (dimensions H:230 – L:140 – B:160). If it is not possible to use the regular lift with your disability aid, we also offer the use of our goods lift as an exception. Unfortunately, the third floor cannot be accessed by the goods lift.

Toilets

There are two adapted toilets on the ground floor: one next to the lift and one next to the cloakroom. Baby changing facilities are also available in these toilets.

Parking

There is 1 accessible parking space in our own car park, which is located at the side of the museum. In your navigation system, enter 'Daemslunet' to find the museum car park. You can check in at the barrier. From the parking space, it is possible for wheelchair users to reach the main entrance of the museum via a ramp.

Parking spaces in the vicinity of the museum

If you have a European disability parking card, you are entitled to unlimited free parking at the designated parking spaces for people with a disability. You can also use this card to park free of charge for the first 3 hours at regular paid parking spaces in Maastricht. After that time, you pay the applicable parking rate. Always display your blue parking disc alongside your disability parking card, to show how long you have been parked.

The card is not valid for: 

  • parking garages
  • permit-holder spaces
  • accessible parking spaces reserved for a particular registration number

For more information about parking, see our Route page.

Accessibility of exhibition spaces

Current information overview
Winter 2022-2023

1st floor

Maastricht Silver

  • Contains display cases
  • Small space

Neutelings Treasure Trove

  • Dark space
  • Bench available
  • Small space

Installation artwork: Helen Verhoeven, Church I
This is not accessible for wheelchairs, pushchairs, etc.

2nd floor

Hrair Sarkissian: The Other Side of Silence

  • The transit route is passable for people using wheelchairs, walkers, prams, etc.
  • A visible routing through e.g. floor marking is not present.
  • There are no benches in the exhibition. However, it is always possible to bring a folding stool, which is very light and easy to carry. These are scattered around the museum and are also available at the public service desk at the entrance.
  • The last room of the exhibition contains the installation artwork: Deathscape (2020). This installation contains sound and is dark.

The studio #7: Minne Kersten

  • The installation consisting of paintings and a sculpture is not accessible to people using wheelchairs, walkers, prams, etc.
  • There is a possibility to view the installation from outside to inside (through a curtain). The work on display in the adjacent bay window of the exhibition is, however, accessible to people using wheelchairs, rollators, prams etc.
  • The installation contains obstacles in the walking route, thresholds higher than 2 cm and there is no possibility to sit down.

3rd floor

Werner Mantz: The Perfect Eye

  • The exhibition is accessible by steep iron stairs and/or a passenger lift (dimensions H:230 - L:140 - W:160). Unfortunately, it cannot be reached with our goods lift.
  • The passage route is passable for people using a wheelchair, walker, pram, etc.
  • There is an opportunity to take a break on a bench between tours.
  • The exhibition contains showcase(tables) with a height of about 100 cm.
  • The exhibition contains (informative) videos with sound (language: Dutch). The videos are subtitled in English.